Publix on their coupon policy change

As many of you know I emailed Publix regarding the rumored changes in their coupon policy. To my surprise this was their reply.

“Thank you for taking the time to contact our corporate office with your question about Publix’s coupon policy.
Publix currently doesn’t have a documented coupon policy, as our goal is simply to accept coupons and adhere to the stipulations printed on the coupons.   We are discussing a coupon policy and if one is established it will be published on our website,
We sincerely thank you for shopping at Publix.  We know you have a choice when it comes to selecting a supermarket, and we appreciate your having chosen Publix.  I hope you will continue to find shopping at Publix a pleasure.
Again, thank you for taking the time to contact us.  If we can be of any further assistance regarding this matter, please either call our Consumer Relations toll-free number at 1-800-242-1227, write us at the Publix Super Markets Corporate Office, PO Box 407, Lakeland, FL 33802, ATTN: Consumer Relations, or contact us at our website, and mention your reference number, # 832184.”

So this was of no help at all. They do not have a formal coupon policy and for those who are complaining about one being changed have either started a rumor to put the fear into those extreme couponing people or maybe they were confused with Publix actually making the coupon policy that they follow official. All we can do is wait and see.


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